1.- Owner and Data Controller
The owner of this website and the data controller is SERRAS ANDORRA SLU (hereinafter the “Service”), with registered address at Crta Gral 2, Incles, AD100 Soldeu – Andorra.
Email: andorra@serrashotels.com
Tax ID: L-715789-G
Use of the website grants the status of user and implies acceptance of the following terms and conditions: the Terms of Use and Privacy and our Cookie Policy.
2.- Acceptance
Acceptance of the Terms of Use and Privacy of the Service is a necessary condition for using our website.
These Terms regulate the collection, processing and use of your personal and non-personal information as a user of the Service from the effective date stated above. They also outline the conditions of use of the website and its functionalities.
To process your personal data, the Service complies with current local and European legislation and applicable regulations.
3.- Description and Use of the Service
The Service consists of providing professional hospitality and restaurant services, as well as all related complementary services, including the processing, use, collection, disclosure and protection of the data necessary for delivering the service.
4.- External Links
This website may contain links to other websites.
However, we do not exercise any control over such sites or their content, which are subject to their own terms and conditions. We assume no responsibility for them nor guarantee their availability, quality, reliability, accuracy or truthfulness.
5.- Intellectual and Industrial Property
All content and information of the Service (including trademarks, logos, data, text, images or software code), as well as the hardware or software elements used to provide such content, are the property of the Service or are used with proper authorization.
In accordance with national and European intellectual property laws, any modification, reproduction, duplication, copying, distribution, sale, resale or other commercial use of the Service or its content is prohibited.
For any other use, prior written consent from the Service or the content authors is required.
6.- User Content
You may contribute to the Service by sending messages via email or contact forms (hereinafter “Content”).
We may use your Content in various ways: display it on the website, reformat, translate, edit for clarity, correct errors, promote or distribute it.
You retain ownership of your Content, but grant the Service a license to:
a) use, reproduce, modify, adapt, translate, distribute and publish it;
b) use your name in connection with such Content.
The Service reserves the right not to publish content that is false or infringes third-party rights.
Age: By using the website, you confirm that you are of legal age and have the legal capacity to enter into this agreement.
You also confirm that you have obtained consent from third parties whose data or images you share, especially in the case of minors.
You declare that all information provided is true, complete and accurate.
7.- Data Protection
7.1.- Information collected
Personal and non-personal data collected will vary depending on website use.
Data is collected through:
- automatic collection
- voluntarily provided data
- data from third parties
7.1.1.- Automatically collected data
Includes:
- Cookies (with consent) – see Cookie Policy
- IP address, device type, OS, browser, language, date, location, request time
- Website usage data and errors
7.1.2.- Voluntarily provided data
Includes:
- Name, email, phone, message
- Billing data (name/company, address, tax and bank details)
- Comments and reviews
All required fields must be completed.
7.1.3.- Data from third parties
Includes:
- Data from social media or messaging services
7.2.- Rights
Providing data is voluntary, but required fields limit functionality if not completed.
You may exercise your rights of access, rectification, deletion, limitation, objection and portability by contacting: andorra@serrashotels.com.
You may withdraw consent at any time.
Complaints can be addressed to the relevant authority, such as the Spanish Data Protection Agency.
7.3.- Use of Data
The Service uses data to:
- Manage and improve the service
- Respond to requests
Aggregated anonymous data may be shared with third parties.
No automated decision-making is used.
7.3.1.- Emails and forms
Data is securely transmitted via TLS encryption.
IP data is used for security and personalization.
7.3.2.- Social media
We manage social media profiles and may interact with users.
No data is extracted without explicit consent.
7.4.- Data retention
- Aggregated data: no deletion period
- Client data:
- 5 years (Civil Code)
- 6 years (Commercial Code)
- Social media data: until consent is withdrawn
8.- Service Providers
Third parties may process data to provide services (hosting, analytics, etc.), under strict conditions.
Data may be shared:
- To provide services
- To comply with legal obligations
9.- Liability
To the extent permitted by law, the Service is not responsible for:
- Errors or omissions
- Website unavailability
- Malicious software
10.- Modifications
The Service may modify content or terms at any time without notice.
11.- Cookies
See our Cookie Policy for details.
12.- Security Measures
The Service applies appropriate technical and organizational measures to protect data.
Absolute security cannot be guaranteed.
13.- Contact
If you have any questions:
Email: andorra@serrashotels.com
Address: Crta Gral 2, Incles, AD100 Soldeu – Andorra
